Returns & Exchanges
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at firstname.lastname@example.org if you have a return.
There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any items purchased on sale. All sale items are final purchase.
- Any item that is returned more than 14 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 48 hours of the confirmed refund.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. We are happy to assist you!
Don't like the sock you ordered? That's okay, you can exchange it for another style within 14 days of your purchase as long as your purchase is still in its original packaging & condition. If you need to exchange your purchase, send us an email at firstname.lastname@example.org and send your item to: 1791 W. Dairy Place, Suite 100 Tucson US 85705.
Did you receive the wrong product?
We are so sorry for the mix-up! Don't worry, we will get the correct product sent to you as soon as possible. Please email us at email@example.com notifying us that we have sent you the incorrect product. We will send you your correct product free of charge. We will also send a return box and shipping label for the incorrect product that was originally delivered, please return the original incorrect product to avoid additional charges.
Did you receive a damaged product?
We apologize for the error, and we are happy to help you get the issue resolved. If your sock is defective or damaged due to our error we will send a new pair to your address free of charge. To receive an exchange, please send us an email at firstname.lastname@example.org and attached images of the damaged product. We will contact you with the exchange details.